Policies
Delivery and exchanges
Last updated September 2026
Delivery
- Delivery is not charged at checkout. Once your order is confirmed, we send the fee for your location on WhatsApp.
- Accra takes 1 to 2 days. Outside Accra, 2 to 4 days by courier.
- Your rider calls before arriving. Keep your phone close.
Exchanges
- Exchange within 7 days of delivery.
- Pieces must be unworn, unwashed and with tags on.
- Message us on WhatsApp with your order number to arrange a swap.
- Sale pieces can be exchanged for a different size only.
Refunds
- If a piece arrives damaged, we refund by MoMo or bank within 3 working days.
- We do not offer refunds for a change of mind. We are happy to exchange.